Help with My Pick Rate.

Before contacting support

Include the details that help us reproduce the problem

Tell us whether you are using the web app, iPhone, or Android; what you were trying to do; what happened instead; and roughly when it happened. Do not email passwords, Apple or Google credentials, payment-card numbers, or private authentication tokens.

Sign in

Account access problems

My Pick Rate uses supported sign-in providers rather than a separate My Pick Rate password. If sign-in fails, confirm your device has internet access and retry the same provider tied to your account. If the problem continues, contact support and tell us which provider and platform you are using.

Offline tracking

Unsynced entries stay on the device until confirmed

The mobile app keeps a durable local queue for work entries that have not yet been confirmed by the server. Reconnect and keep the same signed-in account on the device so My Pick Rate can retry them. Avoid clearing app data or uninstalling the app while important entries are still pending, because device-only unsynced work may not be recoverable afterward.

Pro

Lifetime purchase and restores

My Pick Rate Pro is a one-time purchase handled by Apple App Store or Google Play and verified for My Pick Rate through RevenueCat. If you already purchased Pro, use Restore purchases on the Pro screen. If a store purchase completed but Pro has not appeared yet, use Refresh status before attempting another purchase.

Pro does not auto-renew. Refunds or other store-level purchase adjustments are handled by the applicable app store. My Pick Rate grants access only after the purchase is confirmed through the canonical billing service.

Proof photos

Private optional attachments

Proof photos are optional and use protected storage. If an upload fails, keep the original photo on your device and retry later rather than assuming it was saved. Contact support if a saved proof cannot be opened from your account.

Delete account

Permanent My Pick Rate deletion

Account deletion is available from Settings on the web and Account in the mobile app. Deleting My Pick Rate does not refund a completed App Store or Google Play Pro purchase.

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